Wednesday, July 24, 2013

Faulty twitter suspension algo

Twitter  feels if your ration of followers are lower than the people you follow they will suspend your account stating (aggressive following behavior) . Now aggressive following behavior is good if a user follow more than 250 users in one hour. But if the user follows 450 users over one year and no followers,the faulty twitter algo kicks in and bans the user from twitter. And then it is impossible to get any respite .The message are not clear. You will get a message in your email box which looks like the one below

We understand that you're contesting an account suspension. Please be sure to read this entire email; you will need to take further action in order to reopen your ticket and trigger a review of your account.
Twitter suspends accounts for a variety of reasons:
• If your account was suspended for aggressive following behavior, you should have received an email notification to the address associated with your Twitter account. You'll need to confirm that you've removed all prohibited following automation from your account , and will stop any manual aggressive following behavior. To expedite your appeal process, please review our Best Practices page if you haven't already, and then reply to this ticket with a confirmation that you understand our policies and will not engage in any prohibited following behavior.
• Please take a minute to review the Twitter Rules.
• If you received an email from saying 'you're being suspended' or that we're going delete your account, you're safe; the email is fake. More information here
While we strive to avoid mistakes, it's also possible that your account was suspended in error. If after reviewing the Rules, you have no idea why your account was suspended, just reply to this email indicating as much, and we'll take another look at your case. Our apologies if the error turns out to be ours.
Twitter Support
Responding to this email will reopen this ticket and put your ticket in queue for support. If you do not reply, your case will be closed. Note that you need to reply from the address this mail was sent to. If you use an alias (such as to manage your account, ensure that your reply comes from the alias address or your ticket may not be seen by our support staff.
Please note, we cannot accept email attachments at this time; please include all information in the body of your request.

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